FAQs
How long does it take to receive my order?
Each piece is custom-made to order, reflecting the artistry and care it deserves. Please allow 3-5 business days for delivery as we craft your unique treasure. Pieces that require more time to be crafted will be indicated as such in the product description.
Does your jewelry contain nickel?
All of our jewelry is nickel-free.
Does drilling the diamond or gemstone damage it?
Not at all! We only drill exceptionally hard gemstones like diamonds, sapphires, and rubies—stones that can easily withstand the precision process without compromising their beauty or integrity. We never drill softer or more fragile gems (like emeralds) because they’re more prone to cracking. Your gemstone’s sparkle and structure stay perfectly intact—we’re just giving it a tiny hole so it can become part of your custom charm.
What quality diamonds do you use?
We use high quality natural G-H color and VS2 quality. All of our diamonds and gemstones are sourced conflict free and we abide strictly to the Kimberly Process. Learn more here: www.kimberleyprocess.com
Can I rush shipping?
Please contact us at contact@coastalcarats.com with your order number if you’d like to rush shipping on an order.
Do you offer repairs?
Yes! Every Coastal Carats piece comes with a lifetime guarantee for the original owner. If your welded permanent bracelet ever breaks, just reach out to schedule a re-welding appointment—it’s completely free. For other repairs (like clasped pieces or charm fixes), we’re happy to make it right at no cost to you. We believe your jewelry should last as long as the memories behind it.
Can it be worn in water?
Yes, solid gold can be worn in water and won't tarnish. Sterling Silver products will tarnish over time, and extra care should be considered.
What’s your return policy?
We accept returns within 30 days of delivery for unused and unworn items in their original packaging. To initiate a return, email contact@coastalcarats.com with your order number.