Privacy policy.

Effective Date: January 1, 2025

Coastal Carats (“we,” “our,” or “us”) values your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, attend one of our events, or shop with us.

1. Information We Collect

We may collect the following information:

  • Contact Info: Name, email, phone number, shipping and billing address

  • Order Details: Products purchased, customization choices, payment method

  • Account Info: If you create an account, we store login and order history

  • Event Bookings: Event type, location, and guest preferences

  • Device Data: IP address, browser type, and activity via cookies

  • Photos/UGC: With permission, we may use customer photos from events or social media

2. How We Use Your Information

We use your information to:

  • Fulfill orders and customization requests

  • Communicate about your purchases, appointments, or account

  • Provide personalized recommendations

  • Send marketing emails (only if you opt in)

  • Improve our website, services, and shopping experience

  • Respond to customer support inquiries

3. Sharing Your Information

We may share your data with:

  • Trusted Service Providers (e.g. payment processors, shipping, email tools)

  • Event Hosts/Partners when needed to deliver mobile experiences

  • Legal Authorities if required by law

  • Buyers in the event of a business sale or merger

We never sell your personal data.

4. Cookies & Tracking

We use cookies and pixels to:

  • Remember your cart and customization settings

  • Show relevant ads on platforms like Instagram, Pinterest, or Google

  • Analyze site traffic and customer behavior

You can control cookies in your browser settings.

5. Your Rights

You can:

  • Unsubscribe from marketing emails at any time

  • Request a copy of your personal data

  • Ask us to correct or delete your data

To do so, email us at contact@coastalcarats.com.

6. Data Security

All orders are encrypted using SSL. Payments are processed via PCI-compliant systems. We use secure systems to protect your data.

7. Children’s Privacy

We do not knowingly collect data from anyone under 13. If we learn we’ve collected such data, we’ll delete it.

8. Policy Updates

We may update this policy occasionally. When we do, we’ll post the updated date at the top. Material changes may be shared via email or site notice.

9. Contact

Questions? Reach out:

Coastal Carats

Spring Lake, NJ

Email: contact@coastalcarats.com